Let’s start by naming the bulls*hit.
Privacy policies are a f*cking joke. They are intentionally unreadable walls of legalese, designed not to inform you, but to protect the company that wrote them. They are a tool of obfuscation, a legal shield built from the bricks of your confusion and consent.
This is not that.
This is a human-to-human contract. It is our promise to you, written in plain English, about what information we collect, how we use it, and, most importantly, how we fiercely protect the sanctity of your story. At Enlitens, we believe that privacy is a clinical necessity, not a legal afterthought.
If you don’t read anything else, read this:
We collect basic, anonymous website analytics to make our site more useful.
Your clinical information (notes, records, payment) is kept in a separate, specialized, HIPAA-compliant fortress called TherapyIQ.
Our internal work (emails, documents) is done in Google Workspace, which is covered by a formal Business Associate Agreement (BAA) with Google, legally binding them to HIPAA’s privacy and security standards.
We do not store your identifying clinical information in our Google Workspace. There is a hard wall between the two systems.
We will never, ever sell your data. Ever. We would rather burn the entire company to the ground.
We collect two kinds of information: the anonymous data you generate just by being here, and the personal data you choose to give us.
The Anonymous Website Data: When you browse this site, we use standard tools like Google Analytics to collect non-personally identifiable information—things like which pages get the most traffic, how long people stay, and what keywords they used to find us. We use this data to be better helpers, not better marketers.
The Personal Data You Give Us: When you voluntarily fill out a contact form or book a Fit Check, you are giving us personal information like your name and email. We use this information for the sole purpose for which you provided it: to contact you. Our email system runs on Google Workspace, which, as stated, is covered by a BAA, ensuring that even these communications are protected under a formal security agreement.
This is the most important part. As a clinical practice, we are bound by HIPAA, and we have built a two-part fortress to protect your information.
1. The Clinical Vault (TherapyIQ): All of your Protected Health Information (PHI)—your session notes, your payment information, your clinical records, your full name and contact details—is stored exclusively in our Electronic Health Record (EHR) system, TherapyIQ. This is a specialized, HIPAA-compliant platform designed for mental health professionals. It is a secure, encrypted vault to which only your clinician has access.
2. The Operational Space (Google Workspace): Our day-to-day work, including our emails and our internal Enlitens Knowledge Base, is done in Google Workspace. We have a formal Business Associate Agreement (BAA) on file with Google. This is a legally binding contract that obligates Google to adhere to the strict privacy and security rules of HIPAA for all data stored within our Workspace.
There is a hard, digital wall between these two systems. Your identifying clinical data lives in TherapyIQ, and it does not get copied or stored in our Google Workspace.
You will see stories and examples in our writing that feel real, because they are. We use the real, anonymized pain points and challenges of our clients and our community to inform our work. This is how we connect on a human level and validate your experience.
To be crystal clear: We NEVER use specific, identifying client stories. We use the themes, the patterns, and the universal challenges that emerge from our work. We take the “what” of a struggle, strip it of all personal, identifying data, and use it to help others feel less alone. This is a core part of our mission, and we do it with the utmost respect for your privacy.
Read our full Enlitens Interview Model to see how we put this philosophy of trust into practice.
If you have any questions at all about this policy or our practices, please do not hesitate to reach out. Transparency is not a buzzword here; it is a promise.
Take one second. That’s all I’m asking.
Do not try to “calm down.” Do not try to “fix it.” Do not listen to the voice screaming that you need to do something right now.
Just be here, with me, for one single breath.
My name is Liz. I’ve spent years working overnight in the ER, sitting with people on what was often the worst night of their entire lives. I have sat in the eye of the hurricane, and I can tell you with absolute certainty that the chaos you feel right now is not the truth.
It is a storm in your nervous system. And a storm is just a weather pattern. It is not you. It is not permanent. And you do not have to navigate it alone.
Right now, your brain’s alarm system is screaming. The logical part of your brain has been taken offline. That is a normal, brilliant, biological survival response. But you and I are going to bring it back online, together.
We are going to do one, simple, physical thing. This is not a bulls*hit mindfulness exercise. This is a direct, manual override for your nervous system.
Place your hand on your chest.
Can you feel that? The rise and fall. The rhythm. That is the anchor. That is the proof that you are here, in this moment, and you are alive.
Keep your hand there.
Now, we are going to make one choice. The storm is telling you there are a million overwhelming things you have to do. That is a lie. There are only three choices right now, and you only need to pick one.
This is the button you push when you need the paramedics or the police to show up. This is the “bring the fire truck” button.
This is the national, 24/7 lifeline. It is free, it is confidential, and it is staffed by trained counselors who are ready to listen without judgment. This is the “I need a lifeline” button.
Behavioral Health Response (BHR) is our community’s lifeline. They provide free, confidential telephone counseling and can connect you with local resources. This is the “I need a local guide” button.